The students will be able to do the following:
SECTION 1 : The role of a tour operator
1.1 : Focus on reading skills: skimming and scanning
1.2 : Reading non-linear documents: reading a diagram and analyzing data
1.3 : Modal auxiliaries: expressing different degrees of certainty ( may, might, can, could, must) in the present and past.
SECTION 2 : What services do tour operators provide?
2.1 : writing emails using formal English.
2.2 : Defining and summarizing
2.3 : New lexis
SECTION 1 : Hotel types and services
1.1 : Front office/ back office services
1.2 : reading and replying to complaint letters
1.3 : The use of the active/passive forms of verbs
SECTION 2 : Room equipment
2.1 : count /non-count nouns and singular and plural forms of nouns.
2.2 : Phrasal verbs.